Shipping & Return Policy

Shipping & Handling

----

Free shipping on U.S. orders $120+ /

Free shipping on Canada orders $250+

Please allow 1–3 business days for in-stock items to be processed and shipped. Pre-order items take 10–20 business days to ship, depending on your location. Delays may occur due to high demand or backorders, and in such cases, it may take up to 4 weeks.

Items will be shipped using USPS Priority Mail or UPS. Once your item has shipped and tracking information has been provided, Mermonde is not responsible for lost or stolen packages.

Please be aware that if you enter the incorrect shipping address at checkout and your item does not get to you for that reason, Mermonde is not accountable.

If your order is shipped outside of the United State, you may incur additional import taxes, duties, or other fees. These fees are imposed by your country's customs office and are your sole responsibility.

 

RETURN & EXCHANGE POLICY

----

We want you to love your items! Please review our updated policy for exchanges below.

Please note that all sales are final. We do not accept returns for refunds or store credit under any circumstances. We only offer exchanges for items that arrive defective or damaged, or if the incorrect item was sent.

To be eligible for an exchange, you must submit an official Exchange Request through our website within 5 days of receiving your delivery. Items must be unworn, unwashed, and in their original, brand-new condition with all tags still attached. Any items showing signs of wear, scent, or damage will be strictly rejected. Customers are responsible for all shipping costs associated with the exchange, and exchanges are strictly allowed for the same item only. If you need to initiate an exchange, please submit your request and email us with your order number and a photo of the defect.

Important Note: Packages sent back without a prior approved Exchange Request will be automatically rejected and disposed of.