Shipping & Return Policy
Shipping & Handling
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Free shipping on U.S. orders $120+ /
Free shipping on Canada orders $250+
Please allow 1–3 business days for in-stock items to be processed and shipped. Pre-order items take 10–20 business days to ship, depending on your location. Delays may occur due to high demand or backorders, and in such cases, it may take up to 4 weeks.
Items will be shipped using USPS Priority Mail or UPS. Once your item has shipped and tracking information has been provided, Mermonde is not responsible for lost or stolen packages.
Please be aware that if you enter the incorrect shipping address at checkout and your item does not get to you for that reason, Mermonde is not accountable.
If your order is shipped outside of the United State, you may incur additional import taxes, duties, or other fees. These fees are imposed by your country's customs office and are your sole responsbility.
RETURN POLICY
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Returns and exchanges are only accepted for damaged or defective items.
Please email us to initiate a return or exchange along with your name and order number.
Refunds (if applicable)
Returns without prior approval will be rejected, disposed, and not eligible for an exchange and/or store credit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and store credit will be given.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email.
If items sent were defective or were not the right items, we will only allow exchanges for the same item.
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Please feel free to contact us if you have any other questions regarding damaged or defective items.